Who We Are
Designia Home (“we”, “us”, “our”) operates the website www.designiahome.com. This Privacy Policy explains what personal information we collect, how we use it, and what rights you have in relation to it.
If you have any questions about this policy, you can contact us at privacy@designiahome.com.
Information We Collect
We collect information you give us directly and information that is generated automatically when you use our website.
Information you provide directly includes:
- Name and email address when you place an order or sign up for our newsletter
- Shipping and billing address
- Payment information (processed securely by our payment provider — we do not store your full card details)
- Any information you include in messages you send us
Information collected automatically includes:
- Browser type and device information
- IP address and approximate location
- Pages visited, time spent on site, and actions taken (via cookies and analytics tools)
- Referring URLs (how you arrived at our site)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping notifications
- Respond to your questions and support requests
- Send marketing emails, if you’ve opted in (you can unsubscribe at any time)
- Improve our website and understand what our customers are looking for
- Comply with legal obligations
Cookies
We use cookies to make our website work properly, remember your preferences, and understand how visitors use our site. You can manage your cookie preferences through your browser settings or via our cookie consent tool. Disabling certain cookies may affect your experience on the site.
We use the following types of cookies:
- Strictly necessary cookies — required for basic site function (cart, checkout, login)
- Analytics cookies — help us understand traffic and usage (e.g. Google Analytics)
- Marketing cookies — used to deliver relevant ads and measure campaign performance
Sharing Your Information
We do not sell your personal information. We share it only in the following circumstances:
- With service providers who help us operate our business (e.g. shipping carriers, payment processors, email platforms) — these parties are bound by data processing agreements
- When required by law or to protect our legal rights
- In the event of a business sale or merger, where your data would transfer as part of that transaction (you would be notified)
Data Retention
We keep your personal data for as long as necessary to provide our services and comply with legal obligations. Order records are retained for up to 7 years for accounting purposes. Email marketing records are kept until you unsubscribe.
Your Rights
Depending on where you live, you may have the following rights regarding your personal data:
- The right to access the information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your data
- The right to opt out of marketing communications
- The right to data portability
To exercise any of these rights, email us at privacy@designiahome.com. We’ll respond within 30 days.
California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, to request deletion of that information, and to opt out of the sale of personal information. We do not sell personal information. To make a request, contact us at privacy@designiahome.com.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
Security
We take reasonable measures to protect your personal information, including SSL encryption for data transmission and secure storage practices. No method of transmission over the internet is 100% secure, but we take this seriously and update our practices accordingly.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we’ll update the “Last updated” date at the top of the page. If changes are significant, we’ll let you know by email or a notice on our website.